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MSP case study: virtualize contingent workforce management during COVID-19.


How a financial services giant in Australia adjusted its corporate culture to enable remote workforce management processes with its managed services program.

Randstad Sourceright virtual MSP implementation case study

challenges & goals

Visibility and elevation of all talent acquisition were a key strategic focus for this global financial services leader.  Following the successful implementation of a recruitment process outsourcing (RPO) talent acquisition model — which delivered a competitive advantage by securing high-quality talent — the financial services company decided to move forward with a managed services program (MSP) to provide visibility, cost containment and elevated attraction for its contingent talent.  The advent of COVID-19 and a country lockdown in Australia posed challenges, however, as the organization was not accustomed to working remotely.


the solution

The MSP implementation was swiftly digitized by Randstad Sourceright to support virtualized discovery, process mapping, change management and hiring manager communications. The financial services leader worked with the MSP to implement the right technologies, and the MSP coached and supported key stakeholders as part of the digital transformation to ensure success.


key results

Despite working together in a fully virtual environment, the MSP's tech and touch culture and full understanding of digital transformation drove meaningful business transformation for the financial services leader.  Together the organizations collaborated to adapt to COVID-19 restrictions, and Randstad Sourceright delivered a complex yet online MSP implementation that was fully supported by change management best practices. This helped transform the culture of adoption within the business, providing holistic support.

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Learn how you can virtualize many of your human capital management practices during the coronavirus pandemic. Check out Randstad's digital toolkit for challenging times.