health insurance leader streamlines high-volume hiring operations.

flexible recruitment process outsourcing model scales to reduce interview scheduling administration, achieve compliance and improve hiring speed

client
a global health insurance company

challenge
As hiring demand increased across the organization, recruiters and hiring managers were spending significant time coordinating interviews, managing pre-employment processing tasks and handling compliance-related administrative activities internally.

The organization needed a more consistent, standardized and scalable process to support high hiring volumes while reducing administrative burden on internal teams. As a highly regulated healthcare insurance organization, the company also required stronger compliance oversight across interview scheduling and pre-employment activities. 

solution
The insurance leader partnered with Randstad Sourceright, a part of Randstad Enterprise, to implement a scalable talent business process outsourcing (BPO) solution focused on interview scheduling and pre-employment processing support across the United States.

key results
The solution shifts administrative responsibilities to a dedicated RPO team, allowing internal talent acquisition teams to focus on higher-value recruiting activities, including sourcing and candidate engagement.

• 87,000+ interview scheduling requests and 31,000+ pre-employment processing requests processed by the RPO, offloading administration for internal resources
• High hiring manager satisfaction, with a Net Promoter Score (NPS) of 10

hiring support for a highly regulated environment

To support large-scale hiring activity while maintaining consistency and compliance, the health insurance company required a partner capable of managing complex administrative hiring workflows at scale. Internal recruiters and hiring managers were spending significant time coordinating interviews and handling pre-employment tasks manually, creating operational inefficiencies and limiting recruiter productivity.

Creating further complexity, hiring processes were managed differently across business units, affecting recruiter productivity and hiring coordination. And, as a highly regulated insurance company, leaders knew they needed stronger compliance oversight across interview scheduling and pre-employment activities.

Facing increasing hiring volumes, the organization sought out a way to centralize and standardize its hiring support functions, improve operational consistency and reduce administrative burden across the organization while maintaining a strong candidate and hiring manager experience.

recruitment support that scales and flexes

Partnering with Randstad Sourceright, a part of Randstad Enterprise, the insurance leader implemented a centralized support model focused on interview scheduling and pre-employment processing operations across the United States. The talent business process outsourcing (BPO) solution creates a more consistent and compliant process for hiring coordination while enabling recruiters to focus on strategic talent acquisition activities rather than administrative work.

At peak scale, the RPO operated with approximately 150 team members supporting high-volume hiring activity across the organization. The delivery model managed large numbers of interview scheduling requests and pre-employment processing activities, while ensuring operational consistency in a highly regulated industry.

As the client expanded automation capabilities within its internal systems, the program evolved into a more agile recruiter on-demand model. Under this model, the RPO continues to support critical operational gaps across the recruitment life cycle, including:

• • • Interview scheduling
    • Pre-employment processing
    • Background-related administrative support
    • I-9 verification processing for most employee types

The partnership remains highly collaborative, supported by close communication between both teams and a strong focus on both operational continuity and experience for hiring managers and candidates.

measurable operational impact 

Since implementation, the program has delivered large-scale operational support across interview scheduling and pre-employment processing activities while maintaining consistently high service performance.

The RPO has completed more than 87,000 interview scheduling requests and more than 31,000 pre-employment processing requests for the organization, offloading massive administrative burden from the client and helping to improve compliance. At peak operational scale, the RPO supported more than 45,000 interviews and nearly 14,000 pre-employment processing activities.

The RPO has provided consistently strong performance meeting all SLAs for 32 consecutive months and earning a Net Promoter Score of 10 from key stakeholders and hiring managers at the organization.

Learn how you can get started building your own scalable recruitment model. Access the RPO Playbook.