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technology giant drives high-impact career transitions with market-specific, digital-first delivery.

Published Date

a unified, culturally attuned outplacement model delivers 94% satisfaction, 99% coaching effectiveness and a 65% landing rate across global markets

a unified, culturally attuned outplacement model delivers 94% satisfaction, 99% coaching effectiveness and a 65% landing rate across global markets

client
a Fortune 500 technology and telecommunications company with 45,000 employees worldwide

challenges
With inconsistent career transition services across outplacement, redeployment and career coaching, the company needed a modern, scalable model that could deliver personalized support and measurable results across global markets. India was a critical focus, requiring deeper localization and broader support across all career levels.

solution
The telecommunications leader partnered with Randstad RiseSmart, a part of Randstad Enterprise, to provide a digital-first, localized career transition program for outplacement and redeployment. Combining personalized coaching, advanced technology and transparent governance, the solution empowers employees to explore new paths and transition confidently into new roles inside or outside the organization — while giving HR a seamless, end-to-end way to manage transitions at scale with speed, consistency and care.

key results
The program delivered 94% satisfaction, 99% coaching effectiveness, 96% resume satisfaction, 88% job portal satisfaction and a 65% landing rate. Continuous governance, multi-layered measurement and scalable delivery support the organization in managing large or phased workforce events.

challenge: program dissatisfaction creates need for change 

For a world-renowned leader in technological innovation, this Fortune 500 enterprise is committed to elevating how it supports its people during career transitions. Although the company partnered globally with another outplacement provider, its India operations — supporting everyone from early-career professionals to senior executives — faced growing dissatisfaction with the previous model. 

Employees described the experience as rigid, impersonal and frustrating, with inadequate coaching, poor communication and limited localized support. HR teams shared these concerns, citing inconsistent outcomes and limited transparency into employee progress. This lack of consistency and visibility made it difficult for HR to support employees and instill confidence during the transition. 

Realizing that a more human, culturally aligned and technology-enabled approach was essential, the enterprise sought a partner with the expertise, scale and delivery excellence to transform the experience.

solution: tailored, digital-first outplacement transforms the experience 

The company now partners with Randstad RiseSmart, a part of Randstad Enterprise, to provide localized, personalized and consistent delivery at scale. The digitally enabled, human-led solution combines deep outplacement and career transition expertise, a global delivery infrastructure and strong knowledge of India’s labor market. These capabilities align closely with the company’s requirements for a more responsive and transparent transition experience across regions and career levels.  

The career transition program incorporates coaching attuned to distinct hiring timelines and regional industry clusters, such as IT and manufacturing, across the Indian labor market. It blends personalized coaching, localized market expertise and digital-first tools to deliver a seamless, consistent experience for employees and HR. Designed to scale, the model supports large, phased or simultaneous workforce transitions while maintaining precision and personalization.

The revitalized program combines a high-touch, human-centered service model with advanced digital tools:

service model foundation
At the core of the program is a unified service model that delivers a consistent, localized experience through personalized, one-to-one support for every participant. 

  • An agile, modular design adapts quickly to regional hiring conditions and evolving business needs. 

  • Localized expertise is delivered through multilingual and culturally fluent coaches with deep knowledge of India’s job markets and hiring practices. 

  • A team of three support model — a career coach, professional branding expert and career concierge — provides tailored, one-to-one guidance across all career levels.

proprietary technology and analytics
This high-touch support is connected through a centralized technology ecosystem that streamlines workflows, enhances visibility for HR and gives employees continuous, on-demand access to tools and resources.

  • SmartMatch™ AI delivers relevant, personalized job recommendations aligned with participant goals. 

  • The Spotlight™ platform offers 24/7 access to coaching, resume tools, learning content and curated job resources. 

  • FirstLook™ and Talent Directory increase visibility for transitioning employees among employers seeking specialized talent. 

  • Insight™ dashboards provide real-time reporting, engagement analytics and outcome visibility, helping HR leaders easily track engagement and spend, with GDPR compliance and SOC2 certification. 

  • The Torch™ backend system ensures seamless scalability and workflow orchestration. 


Together, these capabilities deliver a consistent, transparent and human-centered experience that empowers employees while giving HR strategic insight into program performance. The structure also enables proactive improvements through governance, live scoring and participant feedback loops.

results: stronger outcomes and a more resilient workforce

The modernized program delivers substantial improvements in participant experience, coaching effectiveness and transition outcomes. Employees report feeling more supported, better informed and better equipped to pursue new opportunities. HR teams gain confidence in the program’s consistency, scalability and transparency. 

Key results include:

  • 94% overall satisfaction, reflecting the impact of personalized, localized coaching

  • 99% coaching effectiveness, demonstrating the depth of expert-led guidance

  • 96% satisfaction with resume services, and 88% satisfaction with job portal experience

  • 65% landing rate, enabling faster, more successful transitions into new roles

These outcomes strengthen alignment with the company’s culture of innovation while helping restore employee trust during workforce transitions. The scalable structure, localized coaching and transparent reporting now provide a resilient, future-ready model that supports employees with clarity, compassion and consistency across all markets.

Learn more about career transition services, including outplacement and redeployment. Get The Outplacement Playbook.