Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Client: Levi StraussRegion: NAM (Growth req)We are seeking a highly driven, client-facing MSP professional to manage and optimize contingent workforce operations for North American clients. This role serves as the single point of contact for both clients and suppliers, ensuring seamless delivery, operational excellence, and compliance across the workforce lifecycle.The ideal candidate will bring a strong balance of stakeholder management, program delivery, and process improvement expertise, with the ability to proactively identify opportunities for automation, efficiency, and innovation (including AI-driven solutions).Key Responsibilities:Serve as the primary point of contact for clients and suppliers, ensuring effective communication and timely resolution of operational issuesFacilitate and manage supplier calls, ensuring alignment on client requirements, expectations, and delivery timelinesLead and coordinate spotlight/performance review calls with suppliers to evaluate workforce performance, address challenges, and drive continuous improvementBuild strong relationships with client stakeholders and suppliers to enhance collaboration and service deliveryConduct and manage intake calls with hiring managers to gather detailed role requirementsPartner closely with suppliers to ensure timely fulfillment aligned with program guidelines and expectationsCreate, post, and maintain job requisitions in line with client needs and compliance standardsManage end-to-end interview coordination, working closely with both client and suppliers to ensure a seamless hiring processOversee time submissions and approvals, ensuring accuracy and adherence to client policiesManage and oversee invoicing processes, ensuring accuracy, compliance, and timely processingShould have experience in handling and managing model bookingsHandle invoice consolidations and support different billing models and voucher managementProvide end-to-end support for book-of-business (BoB) models, ensuring smooth operations across hiring managers and suppliersMonitor and track supplier performance metrics, driving accountability and performance improvementsEnsure adherence to workforce compliance standards and labor regulations, particularly for North American clientsMaintain accurate and up-to-date documentation within the Vendor Management System (VMS)Support and coordinate audit activities, ensuring compliance with contingent workforce policies and proceduresIdentify process gaps and recommend automation and efficiency improvementsLeverage AI and digital tools to enhance operational effectiveness and reportingContinuously evaluate workflows to improve turnaround times, accuracy, and stakeholder experienceKnowledge, Skills & Experience:Proven experience in MSP programs, VMS platforms (e.g., Fieldglass), and contingent workforce managementStrong understanding of supplier/vendor management processesHands-on experience with Job requisition management and candidate lifecycleInvoicing, billing models, and voucher processesWorkforce compliance and audit supportExperience supporting North American clients is requiredAdvanced proficiency in Microsoft Office tools (Outlook, Teams, etc.) / Google WorkspaceStrong analytical, problem-solving, and decision-making capabilitiesExcellent communication and stakeholder management skills, with the ability to influence and drive outcomesPrepare weekly/monthly/quarterly reports & service review decksKey Competencies:Client Relationship ManagementStakeholder Engagement & CommunicationProblem Solving & Conflict ResolutionOperational Excellence & Delivery OwnershipProcess Improvement & Automation MindsetData Accuracy & Compliance OrientationStrategic Thinking & Proactive ExecutionIs this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Client: Levi StraussRegion: NAM (Growth req)We are seeking a highly driven, client-facing MSP professional to manage and optimize contingent workforce operations for North American clients. This role serves as the single point of contact for both clients and suppliers, ensuring seamless delivery, operational excellence, and compliance across the workforce lifecycle.The ideal candidate will bring a strong balance of stakeholder management, program delivery, and process improvement expertise, with the ability to proactively identify opportunities for automation, efficiency, and innovation (including AI-driven solutions).Key Responsibilities:Serve as the primary point of contact for clients and suppliers, ensuring effective communication and timely resolution of operational issuesFacilitate and manage supplier calls, ensuring alignment on client requirements, expectations, and delivery timelinesLead and coordinate spotlight/performance review calls with suppliers to evaluate workforce performance, address challenges, and drive continuous improvementBuild strong relationships with client stakeholders and suppliers to enhance collaboration and service deliveryConduct and manage intake calls with hiring managers to gather detailed role requirementsPartner closely with suppliers to ensure timely fulfillment aligned with program guidelines and expectationsCreate, post, and maintain job requisitions in line with client needs and compliance standardsManage end-to-end interview coordination, working closely with both client and suppliers to ensure a seamless hiring processOversee time submissions and approvals, ensuring accuracy and adherence to client policiesManage and oversee invoicing processes, ensuring accuracy, compliance, and timely processingShould have experience in handling and managing model bookingsHandle invoice consolidations and support different billing models and voucher managementProvide end-to-end support for book-of-business (BoB) models, ensuring smooth operations across hiring managers and suppliersMonitor and track supplier performance metrics, driving accountability and performance improvementsEnsure adherence to workforce compliance standards and labor regulations, particularly for North American clientsMaintain accurate and up-to-date documentation within the Vendor Management System (VMS)Support and coordinate audit activities, ensuring compliance with contingent workforce policies and proceduresIdentify process gaps and recommend automation and efficiency improvementsLeverage AI and digital tools to enhance operational effectiveness and reportingContinuously evaluate workflows to improve turnaround times, accuracy, and stakeholder experienceKnowledge, Skills & Experience:Proven experience in MSP programs, VMS platforms (e.g., Fieldglass), and contingent workforce managementStrong understanding of supplier/vendor management processesHands-on experience with Job requisition management and candidate lifecycleInvoicing, billing models, and voucher processesWorkforce compliance and audit supportExperience supporting North American clients is requiredAdvanced proficiency in Microsoft Office tools (Outlook, Teams, etc.) / Google WorkspaceStrong analytical, problem-solving, and decision-making capabilitiesExcellent communication and stakeholder management skills, with the ability to influence and drive outcomesPrepare weekly/monthly/quarterly reports & service review decksKey Competencies:Client Relationship ManagementStakeholder Engagement & CommunicationProblem Solving & Conflict ResolutionOperational Excellence & Delivery OwnershipProcess Improvement & Automation MindsetData Accuracy & Compliance OrientationStrategic Thinking & Proactive ExecutionIs this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.