Randstad Sourceright operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.
We are looking for a Senior Operations Manager/Operations Manager based in Belgium.
Senior Operations Manager will be part of the Client Account Management team responsible for delivering a premium MSP service and contractor sourcing to stakeholders across a large digital and IT client. The key focus of this role is to forge strong relationships, develop best practice recruitment processes and a collaborative high performing team culture, delivering best in class strategies on sourcing and cost savings to achieve both client KPI’s and Randstad's business goals while leading day to day operations. .
What you will do:
- Lead and manage a Delivery Team across multiple locations - Belgium & Hydrabad, ensuring they have the necessary resources and support.
- Oversee the sourcing and contractor management and supplier management of the contingent workforce within client companies - direct sourcing experience is a benefit.
- Liaise with Hiring Managers and stakeholders to improve the recruitment process.
- Monitor P&L and manage budgets responsibly, including forecasting and expense management and costs saving
- Manage client relationships, conduct service reviews (QBRs), and address escalations promptly.
- Drive continuous process improvement initiatives to enhance efficiency and service delivery.
- Ensure account performance exceeds KPIs and SLAs, with accurate reporting and analysis.
What we would like you to have:
- Experience in MSP is a must have
- Preferred experience in contingent workforce management
- Proven ability to lead and motivate teams in a fast-paced environment.
- Strong client relationship management skills and a customer-focused approach.
- Commercial acumen and the ability to manage budgets and financial performance.
- Experience using vendor management systems
- Applicant tracking system experience preferred
- Excellent communication and presentation skills, with the ability to liaise at all levels.
- Ability to develop sourcing strategies and sourcing through suppliers and business plans
- Team leadership and Dutch and English language skills are essential
What can you expect in return?
- An empathetic culture and supportive leadership who prioritise your well-being and personal development
- Ability to grow in multiple areas in the company. We offer internal career opportunities, international mobility and a fully flexible working environment.
- Be part of a culture of inclusion and belonging
- A competitive salary, an unrivalled share purchase plan and generous benefits (bonus, insurance, discounts…etc.)
What next?
If you are passionate about bringing people and organisations together and want to be part of a global organisation with development opportunities, we would love to hear from you so please apply now!
To find out more please feel free to get in touch with our dedicated Talent Acquisition Partner at anna.wolszczak@randstadsourceright.pl.
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s).
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