Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.objective of the roleAt Randstad we believe in empowering our people to reach their full potential. Reportinginto the senior manager, Global & International Customer Support, the Specialist, Sales Support, Enterprise will bededicated to providing outstanding service that is customer centric and drives improvedoperational performance for Randstad's international accounts across all specializations(Operational, Professional, Digital & Enterprise) & markets. The Global & International Customer Support function will be divided into categories of international customers:● Global Enterprise Strategic Accounts (GESA)● International accounts● Mid-market & prospectsIn this role, you will provide support tailored to the needs of our customers and internalstakeholders in one of these categories. Support ranges from key administrative activitiesand other support required for GESA and the markets.impactThis role impacts Randstad's talent strategy, supporting:● Growth through specialization● Talent-centricity● Delivery excellence● Randstad platform optimization● Building the best teamWe are committed to equal opportunities for all and creating an inclusive workplace whereeveryone feels welcome and valued. We encourage applications from individuals from allbackgrounds.key responsibilitiesglobal & international customer support:● Providing customer support tailored to the needs of our customers & markets.Examples include coordination, data and information gathering and visualization,administrative activities, etc● Coordinating with local, regional and global teams and checking and validating inputto ensure projects are submitted on time and with the highest quality.● Establishing agile processes and workflows with the usage of AI & automation.critical experience● 2+ years in customer support, preferably in HR services.● Knowledge of Randstad's business, customers, services, and industry trends.● Strong financial analysis, and reporting skills.● Demonstrated cross-functional collaboration capabilities.● Postgraduate or equivalent diplomarole related competencies● Proactive thinking and business acumen.● Strong interpersonal and communication skills (English).● Results-oriented with a focus on business growth.● Ability to manage multiple priorities in a fast-paced global environment.● Strong analytical and problem-solving skills.● Data-driven with strong analytical and insights capabilities.● Technical acumen and understanding of relevant technology.● Cultural sensitivity in navigating global environments.● Excellent attention to detail and collaborative attitude.traitsPurpose drivenAlign personal and Randstad values, always keep a strong moral compass during thedecisions making process and show exemplary ethical behaviour in all circumstances.PassionatePassionate about people and passionately embody Randstad's core values: “to know, toserve, and to trust, simultaneous promotion of all interests, striving for perfection."OptimisticAlways maintain a positive outlook and focus on opportunities in face of challenges, inspireothers to remain hopeful and engaged.CuriousShow a broad interest, ask, investigate, think outside the box and develop breakthroughsolutions.ResilientDemonstrate resilience, determination, and readiness to face adversity.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.objective of the roleAt Randstad we believe in empowering our people to reach their full potential. Reportinginto the senior manager, Global & International Customer Support, the Specialist, Sales Support, Enterprise will bededicated to providing outstanding service that is customer centric and drives improvedoperational performance for Randstad's international accounts across all specializations(Operational, Professional, Digital & Enterprise) & markets. The Global & International Customer Support function will be divided into categories of international customers:● Global Enterprise Strategic Accounts (GESA)● International accounts● Mid-market & prospectsIn this role, you will provide support tailored to the needs of our customers and internalstakeholders in one of these categories. Support ranges from key administrative activitiesand other support required for GESA and the markets.impactThis role impacts Randstad's talent strategy, supporting:● Growth through specialization● Talent-centricity● Delivery excellence● Randstad platform optimization● Building the best teamWe are committed to equal opportunities for all and creating an inclusive workplace whereeveryone feels welcome and valued. We encourage applications from individuals from allbackgrounds.key responsibilitiesglobal & international customer support:● Providing customer support tailored to the needs of our customers & markets.Examples include coordination, data and information gathering and visualization,administrative activities, etc● Coordinating with local, regional and global teams and checking and validating inputto ensure projects are submitted on time and with the highest quality.● Establishing agile processes and workflows with the usage of AI & automation.critical experience● 2+ years in customer support, preferably in HR services.● Knowledge of Randstad's business, customers, services, and industry trends.● Strong financial analysis, and reporting skills.● Demonstrated cross-functional collaboration capabilities.● Postgraduate or equivalent diplomarole related competencies● Proactive thinking and business acumen.● Strong interpersonal and communication skills (English).● Results-oriented with a focus on business growth.● Ability to manage multiple priorities in a fast-paced global environment.● Strong analytical and problem-solving skills.● Data-driven with strong analytical and insights capabilities.● Technical acumen and understanding of relevant technology.● Cultural sensitivity in navigating global environments.● Excellent attention to detail and collaborative attitude.traitsPurpose drivenAlign personal and Randstad values, always keep a strong moral compass during thedecisions making process and show exemplary ethical behaviour in all circumstances.PassionatePassionate about people and passionately embody Randstad's core values: “to know, toserve, and to trust, simultaneous promotion of all interests, striving for perfection."OptimisticAlways maintain a positive outlook and focus on opportunities in face of challenges, inspireothers to remain hopeful and engaged.CuriousShow a broad interest, ask, investigate, think outside the box and develop breakthroughsolutions.ResilientDemonstrate resilience, determination, and readiness to face adversity.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.