from bolted-on to built-in.
The most effective managed service provider (MSP) solutions today are not legacy contingent workforce management programs held together by manual processes and vendor oversight. They are strategic platforms that connect data, talent and business outcomes across the enterprise.
By redefining MSP, rethinking ownership and aligning around outcomes, organizations unlock new levels of agility and impact. Sourcing and delivery become seamless, stakeholder experiences improve and insights guide every decision.
This is not evolution for its own sake — it’s a necessary transformation for companies navigating a complex, fast-moving world of work. For CHROs, CEOs and procurement leaders, the opportunity is clear: Design your MSP not for yesterday’s challenges, but for tomorrow’s possibilities.
The future isn’t bolted on. It’s built in. Read on to learn about the benefits of MSP, how it works, and what steps you can take to design your next generation MSP program. If you’re new to MSP and just learning about what it is, start at Chapter 1. If you’re already familiar with MSP, skip ahead to Chapter 2.
explore the MSP playbook.