Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region. Working for a multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mindset.
Randstad operates in 70 Countries, across 360 RPO programmes and has been named a leader in the RPO field for our Vision, Capability and Market Impact for the past 12 consecutive years. Alongside this great achievement we also celebrate a 4.4 rating on Glassdoor as an employer of choice.
We are looking for a Senior Recruitment Specialist, who is motivated to support one of our biggest clients regarding the RPO related administration processes.
In this role, you will have a chance to have a mix of operations and people management duties. You will both be part of the team and support the daily operations and tasks together with them and manage a small team to ensure that our services are delivered with high quality and our clients are satisfied with our service and stakeholder management..
What you will do:
- Become first point of contact for internal operational stakeholders and first escalation point of the team for any daily operational issues.
- Act as a SME in the team by taking care of the daily operations and tasks together with them.
- Manage both internal and external stakeholders and always have an interactive communication with them to avoid problems and work in a harmony.
- Manage the performance of the team to be sure that the services delivered by the team are in line with the agreed or targeted SLAs and KPIs.
- Create reports and analyze it to observe the team performance, investigate the escalations or/and track the KPIs.
- Ensure to keep the team motivated and ready for the changes/challenges.
- Use and continuously seek out creative and innovative methods and best practices, sharing with the team.
- Train and mentor new hires as well as provide feedback and coach experienced team members.
- Identify opportunities to better serve the client and/or to bring in new delivery solutions.
- Make process improvements, both internal (team activities) and external (towards the client).
What we would like you to have:
- Fluency in English and German.
- Great communication and interpersonal skills
- Great stakeholder and escalation management skills
- People management experience is good to have
- Experience in a recruitment field is an advantage
- Experience in corporate and multicultural environments is a big plus.
- Experience in using application tracking and data management systems -, preferably Success Factors and SAP.
- Not afraid to ask questions and handling challenging situations and/or stakeholders
- Experience in managing the high volume of work and the capacity.
- Proactive mindset with an eye on assessing, measuring and improving performance.
- Analytical approach with an appreciation for specific processes.
What we can offer in return:
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
- Participate in exciting Team Building events (e.g.Charity Day,, BarStad, etc.)
- A career at Randstad Sourceright means pushing boundaries to do things differently: that’s why here you won’t just do a job, you’ll develop a career
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Start your online application by clicking the button "apply"!
In case of any doubts or questions, contact me - cihan.cosar@randstadsourceright.eu
...